Privacy Policy | Local Movers

Starrs Mill Movers LLC Privacy Policy

Starr’s Mill Movers LLC

A Georgia Limited Liability Company

Effective Date: March 6, 2026 | Last Revised: March 6, 202

1. Preamble and General Declarations

This Privacy Policy (“Policy”) constitutes a legally binding agreement between you (“User,” “you,” or “your”) and Starr’s Mill Movers LLC, a limited liability company duly organized and existing under the laws of the State of Georgia (“Company,” “we,” “us,” or “our”), governing the collection, use, storage, processing, transfer, and disclosure of your personal information. This Policy applies to all interactions with our website (www.starrsmillmovers.com), digital platforms, web-based forms, electronic and telephonic communications, and any other medium through which you engage with our services or submit information to us.

By accessing our website, submitting any form, providing your personal information through any channel, or otherwise engaging with our services, you irrevocably acknowledge that you have read, understood, and consent to be bound by the terms of this Policy in their entirety. If you do not agree with any provision herein, you must immediately cease all use of our website and services.

2. Scope of Information Collection

The Company shall collect, process, store, and utilize the following categories of personal information (“Personal Information”) as necessary for the provision, enhancement, and optimization of our services and business operations:

(a) Contact Data: Full legal name, residential and/or commercial address, electronic mail address, mobile and landline telephone number(s), alternate contact information, and any supplementary contact particulars voluntarily submitted by you.

(b) Service-Related Data: Comprehensive details pertaining to your moving requirements, including but not limited to dates of service, origin and destination addresses, itemized inventories, special instructions, photographic or videographic documentation of property and goods, building access details, and any information necessary for the preparation of estimates, invoicing, or operational planning.

(c) Financial Data: Payment information necessary for the secure processing of transactions, including credit or debit card numbers, billing addresses, and associated identifiers. All financial data is transmitted exclusively through third-party payment processors that maintain compliance with the Payment Card Industry Data Security Standard (PCI DSS). The Company does not retain unencrypted financial data within its proprietary systems.

(d) Technical Data: Internet Protocol (IP) addresses, browser specifications, operating system configurations, device identifiers, geographic location data, referral URLs, and ancillary metadata collected through cookies, web beacons, pixel tags, server logs, and other automated tracking technologies.

(e) Communications Data: Records of telephone calls, text messages (SMS/MMS), electronic mail correspondence, form submissions, chat transcripts, and any other communications between you and the Company, including metadata such as timestamps, message identifiers, and delivery status.

(f) Supplementary Data: Any additional information you elect to furnish through any medium, whether directly or indirectly, in connection with your engagement with our website, services, or communications.

3. Purpose of Utilization

The foregoing Personal Information shall be utilized for the following purposes, which the Company reserves the right to pursue without limitation:

To effectuate the delivery, maintenance, enhancement, and optimization of our moving and ancillary services;
To communicate with you regarding service requests, scheduling, confirmations, updates, crew dispatch notifications, estimates, invoices, receipts, and other transactional or operational matters via telephone, electronic mail, SMS/text message, or other communication modalities;
To facilitate the secure processing of financial transactions, manage billing obligations, and execute invoicing protocols;
To maintain records necessary for regulatory compliance, audit, tax, and legal purposes;
To enforce our contractual rights, defend against claims, and protect the Company’s legitimate business interests;
To comply with all applicable federal, state, and local legal, regulatory, or contractual mandates, including cooperation with judicial or administrative authorities;
To conduct internal analytics, quality assurance, and service improvement initiatives;
To disseminate promotional materials or marketing communications, subject to your express opt-in consent and compliance with applicable statutory frameworks including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.

4. SMS/Text Messaging Privacy

The Company may collect your mobile telephone number when you request a moving estimate, book a move, submit a form on our website, or otherwise engage with our services. The Company utilizes your mobile telephone number to transmit transactional SMS text messages related to your moving service, including but not limited to:

Appointment confirmations and scheduling updates
Moving crew arrival notifications and estimated times of arrival
Estimate delivery notifications
Booking confirmations
Payment receipts and billing notifications

NON-SHARING DECLARATION: The Company will not sell, rent, loan, trade, lease, or otherwise transfer or disclose your mobile telephone number, SMS opt-in consent data, or any information derived therefrom to any third party, affiliate, successor, or assign for the purposes of marketing, advertising, promotional solicitation, or any purpose unrelated to the direct provision of our services to you. All categories of information sharing described elsewhere in this Policy expressly exclude text messaging originator opt-in data and consent; such information shall not be shared with any third parties under any circumstances.

Message frequency varies based on your service interactions and transactional activity. Standard message and data rates may apply as determined by your wireless carrier. The Company assumes no liability for carrier-imposed charges.

You may revoke your consent to receive SMS messages at any time by replying STOP to any message received from the Company. Upon receipt of an opt-out request, the Company shall transmit one (1) final confirmation message and shall thereafter cease all SMS communications to the opted-out number. You may request assistance by replying HELP or by contacting the Company at info@starrsmillmovers.com or 678-819-5496.

The Company’s SMS messaging practices are subject to and comply with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, the CTIA Messaging Principles and Best Practices, and all applicable federal, state, and carrier-level regulations governing commercial text messaging.

5. Methods of Information Acquisition

The Company procures Personal Information through the following mechanisms:

(a) Direct Submission: Via execution or submission of digital or physical forms, service agreements, estimates, bills of lading, telephonic communications, text messages, electronic mail, or other direct interactions with Company personnel or systems.

(b) Automated Collection: Through deployment of cookies, web beacons, server logs, analytics tools, and analogous technologies designed to monitor, analyze, and archive your interactions with our digital interfaces. You may manage cookie preferences through your browser settings; however, disabling cookies may limit certain website functionality.

(c) Third-Party Sources: From contractors, agents, affiliates, referral partners, lead generation services, or other entities integral to the fulfillment of our services, as the Company deems necessary in its operational discretion.

6. Disclosure and Third-Party Interactions

The Company reserves the right to disclose, transfer, or otherwise provide your Personal Information to the following recipients under the circumstances herein described:

(a) Service Providers: Third-party vendors, contractors, payment processors (including but not limited to Stripe), software providers (including but not limited to QuickBooks by Intuit, Google Workspace, Supabase, Vercel, and Twilio), and operational partners engaged by the Company to facilitate service delivery. Such entities are bound by contractual obligations to maintain the confidentiality, integrity, and security of your Personal Information and are prohibited from utilizing such information for any purpose divergent from the Company’s explicit directives. Notwithstanding the foregoing, the Company disclaims liability for data mishandling, breaches, or non-compliance by such third parties to the extent beyond the Company’s reasonable control.

(b) Legal and Regulatory Authorities: Law enforcement agencies, governmental bodies, regulatory authorities, or other parties in response to subpoenas, warrants, court orders, or other lawful demands, or as necessitated to fulfill the Company’s legal obligations, defend its rights, or protect the safety of any person.

(c) Corporate Transactions: In the event of a merger, acquisition, reorganization, dissolution, asset sale, or transfer of all or a portion of the Company’s business assets, your Personal Information may be conveyed as a constituent element of such transaction, subject to this Policy or any successor policy adopted by the acquiring entity.

(d) With Your Consent: To any party with your express, informed consent as documented through written authorization, electronic acknowledgment, or other verifiable consent mechanism.

The Company does not sell your Personal Information to third parties. Notwithstanding the foregoing, the Company’s non-sharing obligations as articulated in Section 4 with respect to SMS opt-in data and mobile telephone numbers shall remain absolute and are not subject to any exception enumerated in this Section 6.

7. Data Security Protocols

The Company implements commercially reasonable technical, administrative, and physical safeguards—including but not limited to Transport Layer Security (TLS) encryption, Secure Sockets Layer (SSL) technology, firewalls, intrusion detection systems, role-based access controls, and regular security audits—to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. The Company utilizes Row Level Security (RLS) policies on its database systems to ensure data isolation between organizational units.

NOTWITHSTANDING THE FOREGOING, YOU ACKNOWLEDGE AND AGREE THAT NO SYSTEM, NETWORK, OR METHOD OF ELECTRONIC TRANSMISSION OR STORAGE IS IMPERVIOUS TO COMPROMISE. THE COMPANY MAKES NO WARRANTY, EXPRESS OR IMPLIED, REGARDING THE ABSOLUTE SECURITY OF YOUR PERSONAL INFORMATION AND SHALL NOT BE LIABLE FOR UNAUTHORIZED ACCESS, USE, OR DISCLOSURE OF PERSONAL INFORMATION EXCEPT TO THE EXTENT CAUSED BY THE COMPANY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

8. Your Statutory and Contractual Rights

Subject to applicable laws and the Company’s overriding legal, operational, or contractual obligations, you may be entitled to exercise the following rights:

(a) Right of Access: To request disclosure of the categories and specific items of Personal Information collected concerning you.

(b) Right of Rectification: To request correction or supplementation of any inaccurate or incomplete Personal Information.

(c) Right of Erasure: To request deletion of your Personal Information, except where retention is mandated by law, required for the fulfillment of contractual obligations, necessary for the defense of legal claims, or essential to the Company’s legitimate business interests.

(d) Right to Opt Out: To withdraw consent to non-essential promotional communications by utilizing the opt-out mechanisms embedded in such communications or by contacting the Company as specified in Section 14. Note: Opting out of promotional communications does not affect the Company’s right to send transactional communications related to active service engagements.

To exercise any right described herein, you must submit a verifiable request in writing to the Company, accompanied by sufficient indicia of your identity. The Company shall respond within the timeframes prescribed by applicable law and reserves the right to deny requests that are frivolous, vexatious, technically infeasible, or otherwise impermissible.

9. California Privacy Rights

If you are a resident of the State of California, you may have additional rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, “CCPA”), including the right to know what Personal Information is collected, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the sale or sharing of Personal Information. The Company does not sell or share Personal Information as those terms are defined under the CCPA. California residents may submit verifiable requests by contacting the Company as specified in Section 14.

10. Georgia and Other State Privacy Provisions

The Company operates principally in the State of Georgia and complies with all applicable Georgia statutes governing the collection and protection of personal information, including the Georgia Personal Identity Protection Act (O.C.G.A. § 10-1-910 et seq.). In the event of a security breach involving your Personal Information, the Company shall notify affected individuals in accordance with the notification requirements prescribed by applicable state law.

11. Protection of Minors

The Company’s services and website are neither designed for nor directed to individuals under the age of thirteen (13). The Company does not knowingly collect Personal Information from such individuals. Should the Company ascertain that such information has been inadvertently acquired, the Company shall undertake commercially reasonable efforts to expunge it from its systems within a reasonable timeframe in compliance with the Children’s Online Privacy Protection Act (COPPA), 15 U.S.C. §§ 6501–6506.

12. Data Retention

The Company shall retain your Personal Information for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with applicable legal, regulatory, tax, and accounting obligations, to enforce the Company’s agreements, and to resolve disputes. Retention periods may vary based on the nature of the information and the purpose of its collection. Upon expiration of the applicable retention period, Personal Information shall be securely destroyed or anonymized in accordance with industry-standard data sanitization practices.

13. Limitation of Liability and Indemnification

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STARR’S MILL MOVERS LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO UNAUTHORIZED ACCESS TO, USE OF, DISCLOSURE OF, OR LOSS OF YOUR PERSONAL INFORMATION, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), PROVIDED THE COMPANY HAS IMPLEMENTED REASONABLE SECURITY MEASURES AS DESCRIBED IN SECTION 7. THE COMPANY’S AGGREGATE LIABILITY UNDER THIS POLICY SHALL NOT EXCEED THE LESSER OF (I) THE AMOUNT PAID BY YOU TO THE COMPANY FOR SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) FIVE HUNDRED DOLLARS ($500.00).

You agree to indemnify, defend, and hold harmless Starr’s Mill Movers LLC, its members, managers, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to: (i) your use of our website or services; (ii) your breach of this Policy or any applicable law; (iii) any misrepresentation made by you; or (iv) any dispute between you and a third party relating to your Personal Information.

14. Amendments

The Company reserves the unilateral right to revise, amend, supplement, or replace this Policy at any time to reflect changes in legal requirements, business practices, technological developments, or operational needs. Material revisions shall be indicated by an updated “Effective Date” and/or “Last Revised” date at the top of this document. Your continued use of the Company’s website or services following the posting of revisions constitutes your acceptance of the revised Policy. The Company shall endeavor to provide notice of material changes via email or website notification, but failure to do so shall not invalidate any revision.

15. Governing Law and Jurisdiction

This Policy shall be governed by, and construed in accordance with, the laws of the State of Georgia, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to this Policy or the breach, termination, or validity thereof shall be adjudicated exclusively in the state or federal courts situated in Fayette County, Georgia, and you irrevocably submit to the personal jurisdiction and venue of such courts, waiving any objection based on forum non conveniens or similar doctrines. In any action to enforce this Policy, the prevailing party shall be entitled to recover reasonable attorneys’ fees and costs.

16. Severability, Waiver, and Entire Agreement

If any provision of this Policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to render it valid and enforceable, and the remaining provisions shall continue in full force and effect. The Company’s failure to enforce any right or provision of this Policy shall not constitute a waiver of such right or provision. This Policy, together with any service agreements, bills of lading, and other contractual instruments executed between you and the Company, constitutes the entire agreement between the parties with respect to the subject matter hereof.

17. Contact Information

For inquiries, requests, or concerns pertaining to this Policy or our data practices, direct correspondence to: